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+--- Thread: What is an IP PBX and why do businesses use it? (/showthread.php?tid=22003)
What is an IP PBX and why do businesses use it? - ubiqcom - 11-19-2025
An IP PBX (Internet Protocol Private Branch Exchange) is a modern phone system that uses the internet to manage and route calls. Unlike traditional PBX systems that rely on analog lines, an IP PBX integrates voice, video, and data over a single network—making communication more efficient, scalable, and cost-effective.
Key Benefits of IP PBX
- Cost Savings
Reduces phone bills by using VoIP instead of PSTN lines. Helps businesses cut hardware and long-distance calling costs.
- Scalability
Easily add or remove extensions without major infrastructure changes. Perfect for growing businesses and expanding teams.
- Advanced Features
Offers call forwarding, IVR, voicemail-to-email, call recording, auto-attendant, video calling, and more.
- Flexibility & Mobility
Employees can connect from anywhere using softphones, mobile apps, or IP phones—ideal for remote or hybrid work setups.
- Better Integration
Connects seamlessly with CRM software, helpdesk tools, and other business applications to improve workflow efficiency.
- Improved Reliability
Built-in failover, redundancy, and monitoring features ensure stable and uninterrupted communication.
- Simplified Management
Admins can manage users, extensions, call flows, and analytics from a user-friendly web interface.